This policy applies to all purchases placed online at grapefruithebrand.com.

FULL PRICE ITEMS

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, you can return any full priced item within 14 days of the purchase date for a refund or store credit equal to the returned item’s value. Store credit notes are valid for 12 months from the date of issue.

FINAL SALE ITEMS

Items purchased as final sale cannot be returned and are not eligible for refund, store credit or exchange, unless the items are deemed faulty (see Faulty Items Returns Policy below).

STORE CREDIT AND PROMOTIONAL DISCOUNTS

Items purchased using a store credit or a promotional discount code (including our first order offer) are eligible to be returned for a refund or store credit equal to the returned item’s value (unless the item was purchased as final sale).

MAKE A RETURN

To make a return, simply email hello@planelondonthebrand.com

Once your return request has been approved, you will receive an email with further instructions on how to send your order back to us.

CONDITIONS OF RETURN

Please ensure your items meet the below conditions of return. Item/s must be:

1. Sent back to us within 14 days from the purchase date;

2. Returned in their original condition: unworn, unaltered, unused and unwashed

3. Returned with all original tags attached. Please note that all swimwear must be returned with the protective hygiene strip intact and will not be accepted if this strip is removed or altered.

4. Delivered back to us within 14 days from the order delivery date.

RETURN SHIPPING

Customers will be responsible for any shipping and handling charges to return any unwanted items. We do not provide prepaid return labels, so you will need to organize this with your local courier. We take no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Plane London the Brand. Please note that original shipping charges and taxes/duties are non-refundable.

PROMOTIONAL DISCOUNTS

Orders purchased with a promotional code or store credit which discounts the order (including our first order offer) are eligible to be returned, however final sale items are not eligible.

FAULTY ITEMS

If you have received a faulty item, please email our customer care team at hello@planelondonthebrand.com with a photo or video clearly showing the fault and a brief description. All items will be inspected and assessed by our team. If deemed faulty, we will offer a replacement (if stock is available), store credit note or refund. Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.

REFUNDS

Refunds will be processed via the original payment method you used to place the order. Depending on your payment method and financial institution, please allow up to 10 business days for the refunded amount to be reflected at your end. We recommend checking with your payment provider for more information on their current processing times.

PROCESSING TIMES

Please note, our current returns processing time is 7-10 business days.

If you have any questions regarding a return or want to check whether your order qualifies for a refund/return please email hello@planelondonthebrand.com